• Use clear, simple language.
• Avoid filler words like "um" or "you know."
• Speak at a moderate pace—neither too fast nor too slow.
• Match your tone to the message you're delivering.

Example: Instead of saying, "We might want to consider this," say, "I recommend we do this because…"

• Maintain eye contact to show attentiveness.
• Smile when appropriate to create warmth.
• Mirror body language for better connection.

Pro Tip: Be aware of your resting expression—it sends signals even when you're not speaking.

• Stand or sit up straight to show confidence.
• Avoid closed-off positions like crossed arms.
• Use open gestures to invite dialogue.

Reminder: People often trust body language more than words when they conflict.

• Don't interrupt the speaker.
• Show engagement with nods or affirmations.
• Ask follow-up questions for clarity.
• Avoid distractions—especially your phone.

Key: People feel valued when they're truly heard.

• Put yourself in the other person's shoes.
• Acknowledge feelings without judgment.
• Use phrases like "I understand how that could be frustrating."

Pro Tip: Empathy doesn't mean agreement—you can understand without necessarily agreeing.

• Stay calm under pressure.
• Recognize emotional triggers in yourself and others.
• Adapt your communication style to different personalities.
• Practice self-awareness in conversations.

Impact: High emotional intelligence leads to stronger relationships and better conflict resolution.